Track Your Order
Receiving Your Tracking Number
A tracking number is issued automatically when your order is despatched. You will receive an email to your registered address containing your tracking reference and a direct link to the carrier's tracking portal.
Please allow up to 1 business day after despatch for tracking information to become active on the carrier's system.
Our Courier Partners
| Service | Carrier | Tracking Portal |
|---|---|---|
| Standard International | Royal Mail / local post | royalmail.com/track-your-item |
| Express Cold Chain | DHL Express | dhl.com/tracking |
| Priority Overnight | DHL Express | dhl.com/tracking |
| Bulk / Freight | Varies by route | Provided in despatch email |
Order Statuses Explained
- Processing: Payment confirmed, order being prepared in our facility
- Quality Check: CoA being finalised and matched to your order
- Despatched: Package handed to courier — tracking now active
- In Transit: Moving through courier network toward destination
- Customs Clearance: Normal for international orders — no action required unless customs contacts you directly
- Delivered: Confirmed delivery to address provided
Order Not Arrived?
If your order has not arrived within the estimated delivery window, please contact us at support@peptidesr4u.com with your order number. We will investigate with the carrier on your behalf.
International orders delayed beyond 30 calendar days from despatch date (excluding force majeure events and customs holds) may be eligible for a replacement or refund at our discretion, subject to our Terms of Sale.
Last updated: January 2025